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Important Information for New Headstuff ADHD Therapy Clients

MAKING APPOINTMENTS

Therapy appointments and payment is made through the Headstuff ADHD Therapy Ltd. Website – https://www.headstuffadhdtherapy.co.uk/

CANCELLING / CHANGING APPOINTMENTS

Please notify us of any change of appointment as soon as you possibly can. For any appointments cancelled with less than 48 hours’ notice unfortunately no refund can be given. With more than 48 hours notice we will offer an alternative time and day to suit you.

TELEPHONE/ZOOM/WHATSAPP SESSIONS

Please call in at your allotted time using your preferred video / telephone platform. Please ensure you have liaised with your therapist in advance to agree your preferred method of contact.

OVERSEAS APPOINTMENTS

The contract is subject to English and Welsh Law with the executive Jurisdiction of the Courts of the United Kingdom. contract is subject to English and Welsh Law with the Exclusive Jurisdiction of the Courts of the United K

TIMINGS

If you are unavoidably delayed, and we do know traffic can be a nightmare, when possible, we will add extra time onto the end of your appointment but at busy periods this may not be possible if a client is booked in immediately after you. Please check your journey prior to your appointment and ensure that you allocate sufficient time for the trip. If your journey is significantly delayed, please contact your counsellor/coach (when safe to do so) to determine if the session needs to be re-arranged.

If your session is by video/telephone, please ensure that you contact the therapist on time. The therapist will wait for 15 minutes; if you have not made contact by this time, the session will be closed.

PARKING

Whilst attending a therapy session you are requested to park in a manner that does not obstruct nearby buildings or roads. Please remember to lock your vehicle. Headstuff ADHD Therapy Ltd. nor the therapist you are visiting takes any responsibility for any incident involving your vehicle during a session.

SESSION TIMES

A standard session is one hour with 50 mins being active and 10 minutes of note-taking/ info reading etc. time for the therapist at the end. However, for younger children and teenagers we recommend either 30 minutes or 45 minutes. Initial appointments for adults can be longer at 1.5 or 2 hours if you prefer. Session fees are charged pro rata.

UNDER 16’s

This contract will cover parental consent for under 16’s.

BETWEEN SESSIONS

If you need your therapist to read letters, reports or documents between sessions, this will be charged pro rata. You may prefer to include reading time in your therapy session. If you need support between sessions, particularly at times of crisis, this will be offered when possible and charged at the standard rate.